Question 1

What is Havenli?

Accepted Answer

Havenli is an AI companion for first home buyers in Australia. It guides you through the whole journey — making sense of your money, finding suburbs that fit your life, understanding and comparing properties deeply, and connecting you with professionals when you're ready — with honest answers and no sales pitch. Note: Havenli (with an i) is an Australian first-home-buyer companion. It is not Havenly, the US interior-design service — different company, different country, different product.

Question 2

When is Havenli launching?

Accepted Answer

Havenli is launching soon in Victoria, then expanding across Australia. Early access is via the founding member waitlist at havenli.com.au.

Question 3

Who built Havenli?

Accepted Answer

Havenli was founded in Melbourne by a team who built it after going through the experience of buying their own first home.

Question 4

What does it cost to join the waitlist?

Accepted Answer

Nothing. The Havenli waitlist is free. Members receive early access notifications when Havenli launches in their state, starting with Victoria.

Question 5

How much will Havenli cost?

Accepted Answer

The price depends on your journey — how long you have to decide and how many properties you want to explore. It's free to start: explore, get a feel for how Havenli helps you make decisions. We're still finalising the pricing model, but it will be less than a cup of coffee a day.

Question 6

Does Havenli give financial advice?

Accepted Answer

No. Havenli provides general information and guidance — what schemes exist, what deposits typically look like, what a property might cost to own. It doesn't consider your full financial circumstances and isn't financial, legal or tax advice. For personal advice, talk to a licensed adviser or mortgage broker — Havenli can help you connect with one. Our price analysis is also not a formal valuation.

Question 7

How is Havenli different from REA or Domain or any other listing portal?

Accepted Answer

REA and Domain and other listing portals list every property that's for sale. You see everything — and then you have to work out which ones are actually right for you. It's a lot of scrolling, a lot of tabs, and a lot of second-guessing.

Havenli doesn't compete with the portals — it makes you sharper on them. It starts with your situation — your money, your workplaces, your priorities, your deal breakers — helps you find the suburbs that genuinely fit, and gives you a clear brief on what to search for. Then, when a place catches your eye — on a portal, at an open home, even off-market — you bring the address to Havenli and we go deeper than any listing can: personalised price analysis with offer guidance, verified school catchments, commute to your actual workplace, risk overlays, and the true cost of owning it. Every insight is sourced and verifiable. Listing portals show you what's for sale. Havenli shows you what's right for you — and then tells you what you need to know before you buy.

Question 8

Can Havenli help me choose between two properties?

Accepted Answer

Yes. When two properties both have a report, Havenli compares them side by side — the home, the money, the fit with your life, and the deal. Every gap is named, every unknown becomes an inspection question, and it never picks a winner. The final call is yours.

Question 9

How do you get your data?

Accepted Answer

We aggregate data from multiple trusted sources: Government sources (Open Data under Creative Commons License); Industry data providers; Google Maps. Every claim in your report is linked back to its original source. If we say a property is in a flood zone, you can click through to the government flood map yourself. No black boxes. No 'trust us'.

Question 10

Is my data private and secure?

Accepted Answer

Yes. Your profile data is: Encrypted with bank-level security (AES-256); Never shared with agents, sellers or third parties; Never sold to anyone; Used only to personalise YOUR reports. You can delete your data anytime — you have full control of your data. See our Privacy Policy for more details on how we use your data.

Question 11

How does Havenli use my data with AI?

Accepted Answer

Havenli uses AI to give you personal answers based on the context you've shared — the suburbs you're looking at, your budget, and the properties you're researching. We never share your name, email, or any personally identifiable information with our LLM provider; the model sees only the context it needs to help, never who you are. We work with a leading LLM provider under a signed agreement that guarantees no data retention, no model training on your conversations, and no sharing with other customers. Your data is stored on secured cloud infrastructure within Australia and never leaves the country, and we comply strictly with Australian privacy laws. We don't sell your data or share it with real estate agents or advertisers, and you can request your data or delete your account at any time.

Question 12

Do you work for real estate agents?

Accepted Answer

No. Havenli is an independent property intelligence platform with NO commercial, contractual, legal or financial agreement with any real estate agency in Australia. That independence allows us to give you research that's complete and unfiltered, including things like price fairness analysis, relisting history, and verified school catchments. When you use Havenli, the only outcome we're working toward is yours.

Question 13

Do you earn anything from the professionals you connect me with?

Accepted Answer

Yes — and let's be honest about it. We earn a flat referral fee from our trusted, vetted network of professionals. Because the fee is flat, we have no reason to steer you towards anyone.

For you: the mortgage broker is free — brokers are paid by the lender at settlement. Conveyancers and building & pest inspectors give you an upfront quote, and you decide whether to go ahead. Nothing changes in your Havenli experience if you don't. We only work with vetted, experienced, licensed professionals who are on your side — always unbiased, always your choice.

Question 14

Which states do you cover?

Accepted Answer

We're launching in VIC first, then NSW, QLD and other states. Join the waitlist to get notified when we launch in your state.

Question 15

How is this different from a buyer's agent?

Accepted Answer

A buyer's agent is a licensed professional who manages your entire property search — finding properties, attending inspections, evaluating condition, negotiating offers, and bidding at auction on your behalf. For buyers who want a fully managed experience, they provide genuine value.

Havenli is a research and intelligence platform. We help you find the suburbs that fit your situation, analyse any property you're considering — pricing, risks, school catchments, commute, total cost of ownership — and surface the information you need to make confident, well-informed decisions yourself. What we don't do: Physically inspect properties; Attend auctions on your behalf; Replace a building inspector, conveyancer, or mortgage broker. The difference comes down to what kind of experience you want. A buyer's agent handles the process for you. Havenli puts professional-grade research in your hands so you can own the process yourself — with the confidence that comes from knowing you've done your homework thoroughly. And when you need one of those professionals, Havenli helps you connect with the right one — optional, always your call.

Frequently asked questions.